sites can prevent them from...
By DeFelice, Alexandra
Publication: CRM Magazine
Date: Wednesday, February 1 2006
Online transaction failures that force customers to abandon a
company's Web site can potentially lead to millions in lost revenue. A
recent survey conducted by Harris Interactive, commissioned by
TeaLeaf, shows some commonly experienced transaction mishaps include
error messages (40 percent), a poorly navigable Web site (37 percent),
the inability to complete a transaction due to an endless loop (31
percent), and difficulty logging onto the Web site (31 percent). The
survey found that 89 percent of customers experience such problems and
34 percent of them said they would turn to a
To read the rest of this article, click here to take a free trial highbeam_logo
In addition, make sure to read these premium articles also available
with your free trial:
* The Yankee Group says half of European broadband users are
online more...premium_logo
The Yankee Group's 2003 European Connected Consumer survey shows
broadband-connected consumers are spending much more time online than
those with slower dialup connections. According to ......
* Mobile games: a market poised to "power up".(MARKET
INTELLIGENCE)premium_logo
Newest survey by The NPD Group provides a clear picture of
mobile gamers in the U.S. Mobile gaming is far more than just a fad,
......
* Survey Finds Most Sites Post Privacy Policies.(Georgetown
Internet...premium_logo
The privacy policies on commercial Web sites were part of the
Georgetown Internet Privacy Policy study conducted by a professor at
the business school. The ......
* Survey on global online software purchasing.(IT News)(Brief
Article)premium_logo
Digital River, Inc and element 5 AG, have announced the results
of a global survey they conducted on the online buying habits of
software consumers....
* Mobile data users now representing the mainstream.(Market...premium_logo
With 54 percent of In-Stat/MDR's Consumer Mobility Study
respondents currently using one or more wireless data services, the
hightech market research firm believes wireless data ......
* In-Stat/MDR reports early mobile internet adopters could power
market...premium_logo
With mobile Internet users significantly interested in
accessing, and paying for public WLAN services, cellular carriers may
be in the perfect position to capitalize, according ......
* The debate over offshore service continues: the risk of
customer...premium_logo
In response to customer criticism, Dell and Delta Airlines
recently brought their offshore customer care operations back to the
United States. This could signal a ......
* Statistically speaking.(CRM TRENDS AND NEWS ANALYSIS)premium_logo
* According to a Datamonitor report more than 3,000 call centers
will exit the United States by 2008. Mark Best, Datamonitor technology
analyst and author ......
* Statistically speaking.(CRM TRENDS AND NEWS ANALYSIS)premium_logo
* According to "The Online Shopper Deal Shopping and Value Panel
Study," 59 percent of consumers begin their shopping at aggregator
sites--a 5 percent jump ......
* Mobile video is a tough sell, according to In-Stat.(MARKET...premium_logo
With the emerging availability of mobile video, a recent In-Stat
U.S. mobile phone subscriber survey revealed that one in eight
respondents indicated they were interested ......
